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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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Verint announces top telecommunications company realized $10.5M annual savings from Verint’s AI-Powered Voice Self-Service

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes

Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land

Stravito helps Delta democratize insights and supercharge its research potential

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike

MongoDB Atlas transforms Toyota Safety Connect

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center

Quadient secures contract in North America to integrate digital communications and mail automation solutions

Quadient's digital automation platform will help design, create, and seamlessly manage thousands of daily customer communications

ResMed uses BillingPlatform to automate subscription billing

A global leader in respiratory medical solutions looks to eliminate manual processes and consolidate on a modern revenue lifecycle management platform for future growth

Checkin.com welcomes Creatio into its Technical Partnerships fold, boosting workflow automation and CRM software

Creatio works to transform legacy processes that impact enterprise productivity

Healthcare giants partner with Quadient to utilize its Intelligent Communication Automation platform

Quadient delivers powerful, reliable, and transformative solutions to drive substantial business value for highly regulated industries

Mastek bolsters AI platform with NVIDIA accelerated computing

Mastek's next-gen solution dramatically reduced customer response time

Atlantic.Net joins NVIDIA’s Cloud Service Provider Program to support AI adoption

Atlantic.Net empowers customers to advance offerings through market-leading AI cloud solutions, helping to speed up the adoption of AI compute for software developers and businesses

Epicor picks Agiloft to transform its contract lifecycle management

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes

MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Dolfi1920 Chooses Rootstock Software to boost its CRM and ERP

Luggage repair and claims specialist selects Rootstock Manufacturing Cloud ERP to transform global operations and support future growth  

SQream and Qantm AI empower customers to extract deeper insights from their data and accelerate AI initiatives

Qantm AI will incorporate SQream's offerings to streamline data analytics for complex insights across industries

PrestigePEO sees success with Gradient AI's SAIL, delivering enhanced group health risk assessment and underwriting

PrestigePEO leverages AI-driven insights for informed decision-making and optimal pricing strategies

Several top companies capitalize on BMC Solutions to become AI-ready

Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success

Chen Moore and Associates leverages Peer Software for fast file access performance for distributed teams

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios

Carhartt boosts its cyber resilience with Rubrik

Workwear brand migrates more than 600 workloads from multiple legacy backup vendors to Rubrik Security Cloud

TENAQUIP selects eGain to revamp its customer service

eGain was selected as the vendor of choice for its rich DCS capabilities

Hitachi Omika Works adopts Qlik to respond quickly to supply chain challenges

Hitachi Omika Works leverages Qlik analytics alongside other services to enable risk analysis for faster and accurate response strategies