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Customer Relationship Management > News
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

KMWorld 2024 Is Nov. 18-21 in Washington, DC. Register now for $100 off!

Preparing for the future with KM tools at KMWorld 2024

At KMWorld 2024, industry leaders shared their top tools, tips, and tricks for building the future workforce for KM.

The importance of story making combining humans and AI at KMWorld 2024

At KMWorld 2024, John Lewis, CKO, Explanation Age LLC, and, Art Murray, CEO, Applied Knowledge Sciences, Inc. and Director, Enterprise of the Future Program, International Institute for Knowledge and Innovation, presented their session, "Story Thinking: Combining Human & Artificial Intelligence."

Introducing KM & AI Summit 2025: An opportunity for discussion, innovation, and networking in Scottsdale, AZ

At KMWorld 2024, Information Today, Inc., announced KM & AI Summit 2025, a premiere event hosted in Scottsdale, AZ that invites professionals from all industries to discuss and explore the bustling intersection of knowledge management and AI. Planned for March 17-19 at the JW Marriott Scottsdale Camelback Inn Resort and Spa, KM & AI Summit 2025 is a must-attend event for KM professionals, AI specialists, data scientists, and business and IT leaders alike.

KMWorld 2024 kicks off with a major focus on humans and AI working together

KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.

The intersection of text analytics and GenAI at KMWorld 2024

KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.

Understanding knowledge and information architecture for GenAI at KMWorld 2024

KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.

Five9 AI Agents pair flexible autonomy with personalized, accurate conversations

Five9, provider of the Intelligent CX Platform, is launching Five9 AI Agents, the next generation of Five9 Intelligent Virtual Agents (IVA) that merges GenAI with conversational AI and natural language processing (NLP) to deliver intuitive, personalized experiences across voice and digital channels. Making highly knowledgeable, human-like interactions for chat and voice bots a reality, Five9 AI Agents reduce the number of interactions needed to be elevated to human agents while ensuring businesses retain control, flexibility, and trust over their AI deployments. 

New features from Descope strike the balance between user experience and security

Descope, the drag-and-drop customer identity and access management (CIAM) platform, is unveiling a variety of new advancements designed to enhance the customer experiences of ecommerce and online retail companies. From newfound support for Google One Tap to a new WordPress Plugin, Descope's latest capabilities help deliver secure, personalized, and omnichannel authentication experiences to end customers, according to the company.

ProSearch collaborates with eDiscovery AI to expand legal document review solutions

This further enables the company to provide a defensible technology strategy that leverages the right tool to solve each client's unique data challenges

Parallels elevates digital workspaces with Microsoft 365 integration

Parallels RAS Now extends the integration and delivery of applications from Azure Virtual Desktop to application delivery on Windows 365 Cloud PCs

Totango announces AI-driven churn intelligence solution

An Enterprise CSP offers enterprise-grade custom AI models for driving growth

Exclaimer’s integration with HubSpot transforms email signatures into powerful marketing opportunities

This integration centers on the strategic marketing opportunities associated with email signatures, enabling marketers to deliver personalized, data-driven communication that improves contact relationships and engagement

Conversica offers the most advanced AI agent for customer engagement available

This latest release leverages technologies from OpenAI, Meta, and Google

Canto acquires Image Relay, unifying digital asset management and product information management in one platform

Canto, a leading provider of digital asset management (DAM) software, is announcing its acquisition of Image Relay, a SaaS company developing solutions that unite DAM and product information management (PIM). Combining each companies' respective technologies, Canto aims to transform the way organizations derive value from digital content.

Augmenting product discovery and ecommerce journeys with GenAI

Experts joined KMWorld's webinar to explore how GenAI is rapidly changing the world of search and product experiences, from technological requirements to customer expectations

PSPDFKit rebrands as Nutrient, reflecting its successful acquisitions of document processing and workplace automation technologies

AI-powered document SDKs, low-code solutions, and a workflow automation platform deliver the building blocks to accelerate digital transformation in modern businesses

Cohesity offers advanced visualization tool and expanded data sources for Cohesity Gaia

Features allow enterprises to gain insight from corporate data with graphical categorizations and support for Sharepoint and NAS Environments

Accenture invests in Reality Defender to fight deepfake extortion, fraud, and disinformation

The investment in Reality Defender demonstrates Accenture's strong commitment to helping clients confidently navigate the genAI driven threat landscape, mitigate financial fraud, and maintain the integrity of their digital communications

Semantic Web Company and Ontotext merge to rebrand as knowledge graph and AI powerhouse Graphwise

New entity unlocks ROI for enterprise AI by delivering the most comprehensive and trusted industry solution in the field of knowledge graphs and semantic AI technologies

$37M in funding empowers Tennr to bolster healthcare efficiency with document-reading ML models

Tennr, the company automating the messy, manual work holding healthcare organizations back, is announcing the completion of a Series B funding round—led by Lightspeed Ventures with participation from existing investors a16z and Foundation Capital—having raised $37 million. Bringing Tennr's total capital raised to over $61 million, the latest funding will continue to support the company's technological breakthroughs in document automation for the healthcare industry.