KMWorld Readers' Choice Award Winners 2024

We hope this list of Readers' Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.

2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails

The eGain Knowledge Hub is a rich, "whole-product" AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike.

What’s next in KM: All roads lead to AI

KM and AI are a natural team—their combined value can only be expected to increase in the future. As AI-powered technology becomes more integrated with both daily work functions and strategic planning, enterprise knowledge will come closer to achieving its full potential.

KMWorld Trend-Setting Products of 2024

It's clear from the increase in new and exciting products designed for KM practitioners that KM is gaining in importance within organizations and being recognized as critical to the success of enterprises. The ability of technology to streamline information flows, summarize lengthy documents, surface hidden information from existing data, and make search results relevant and actionable gives companies a competitive advantage.

eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation

eGain AssistGPT™ helps customers find answers in their journeys and contact center agents, knowledge authors, and business analysts in the flow of their work.

Execute Successful Enterprise Content Strategies in Today’s AI Era with Quark Publishing Platform (QPP) NextGen

With content playing a direct role in business growth, enterprises must find ways to modernize their content operations and knowledge management infrastructure, particularly with AI, to support business objectives, the needs of customers, and ability to win in their market.

Revolutionize Support Operations with RightAnswers: The AI-Powered Knowledge Management Platform for Enterprises

At the heart of RightAnswers' offering is a commitment to trusted AI. The platform's flexible AI options, including embedded and Bring Your Own AI (BYO AI) capabilities, enable organizations to leverage cutting-edge AI technology tailored to their unique needs. This strategic approach ensures that RightAnswers can empower service and technical support teams, regardless of their existing tech stack.

Mindbreeze’s 360-Degree View Revolutionizes Data Insight

Mindbreeze's 360-degree view is an indispensable solution for organizations aiming to stay competitive in an increasingly complex digital landscape. By providing tailored, real-time insights, it empowers professionals across various roles to make informed decisions quickly and efficiently, ultimately driving organizational success.

Knowledge seekers are mobile: Is your data?

There's an assortment of best practices to abide by when designing an application for a document repository to be accessed via multiple devices.

Taxonomies: Foundational to knowledge management

As the volume of digital content increases, the ability to manage it becomes more important. Taxonomy and metadata are vital to finding products, conducting scientific research, and keeping track of organizational information. They also enable a wide variety of analytics on unstructured data. We can see the results of a well-designed taxonomy, but behind the scenes, there's a lot more going on than meets the eye.

KMWorld 2024: Unlocking Powerful Knowledge-Sharing Solutions

This year's KMWorld 4-day event is filled with amazing practitioners, who share their enterprise knowledge and experiences, as well as experts in a number of fields, who relate their engaging stories of success with taxonomies, text analytics, search, and discovery to those in the KM community who want to learn from and network with these stellar performers.

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

It's easy to become overwhelmed, even awestruck at the amount of information about AI, particularly GenAI, being thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can't see, and generate new knowledge and insights boggles the imagination. The challenge faced by knowledge managers is determining what is actually useful and will have staying power.

AI 100 Trailblazer: Lucidworks - Your Trusted Partner for AI-Powered Search and Discovery

Lucidworks' total AI solutions seamlessly integrate cutting-edge generative AI models with over a decade of proven search expertise. We create personalized experiences for customers and employees, driving engagement and results across key applications like knowledge management, commerce, and service & support.

AI 100 Trailblazer- M-Files: Unleash the benefits of knowledge work automation and superior GenAI experiences

The M-Files metadata foundation drives superior AI experiences by creating a unique, customer-specific information model that surrounds all content, ensuring safe and high-quality results. With M-Files, organizations automatically get the mandatory enablers for successful AI deployment: connectivity, confidentiality and curation.

AI 100 Trailblazer: Openstream.ai® - Conversational AI for Visionaries

Openstream.ai serves global enterprises with a visionary platform continually tuned by world-class AI experts, orchestrating the latest AI approaches and tools to deliver state-of-the-art conversational experiences.

AI 100 Trailblazer: RightAnswers - Future-Proof Your Contact Center: Harnessing AI for Superior Knowledge Management And Customer Service

Your contact center is crucial to your company, so equipping agents with cutting-edge technology is essential for delivering top-notch service. RightAnswers from Upland Software, a leader in AI knowledge management, simplifies creating, maintaining, and accessing relevant information when needed.

AI Trailblazer Profile: Talkdesk- Leading the charge against bad customer experience

Talkdesk Knowledge Management leverages AI to enhance self-service and agent-assisted automation. It consolidates articles from third-party platforms for federated search and uses LLM-based generation and semantic search for faster content retrieval.

How (and when) to update your KM strategy

Ensuring that KM endeavors support different access points, systems, and user preferences is a prime consideration for updating KM strategies. Vendors may also supply newfound capabilities (which an organization previously hadn't had access to) that warrant updating a KM strategy to avail organizations of new possibilities.

Guidde - Helps you explain the most complex tasks in seconds with AI generated documentation

Guidde is the generative AI platform enabling teams to deliver know-how 11x faster for easy sharing with customers or employees. Market leading companies use Guidde video documentation to answer customer questions, onboard and train employees and drive self service, enabling teams to perform better.

Personalization to support customer engagement and boost revenue

Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.